
Right and Responsibilities
Odyssey House Victoria provides a range of services and is committed to providing those that use our services with the best care possible. To assist in this process, it is important that you understand your rights and responsibilities
As a client of Odyssey House Victoria, you have the right to:
• To be treated with dignity, respect and without discrimination
• To quality professional care based on recognised standards and determined by your needs
• To be given clear information on all aspects of services and treatment provided
• To be involved in decision-making about your care
• To consent or refuse services or treatment
• To include or exclude any person in your care (including family members, carer or advocate)
• To access your personal health records and have confidentiality ensured
As a client of Odyssey House Victoria, you have the responsibility to:
• To treat staff and others with respect, including respecting others privacy
• To contribute to an environment that is safe and supportive
• To provide, to the best of your ability, information to assist your treatment
• To participate in your service or treatment and ask questions
Compliments, Comments, Concerns and Complaints
Odyssey House Victoria appreciates all feedback about the services we provide. Your feedback assists our on-going quality improvement.
How to provide Compliments, Comments, Concerns and Complaints
• Speak to a staff member directly involved in your care or the person in charge of the program
• Contact the relevant Executive Manager
• Contact:
Chief Executive Officer
Odyssey House Victoria
660 Bridge Road
Richmond Vic 3121
Telephone: 03 9420 7600
Click here to send us your feedback via web form.
If you are not satisfied with the outcome, please contact:
The Health Services Commissioner
Level 30 570 Bourke Street
Melbourne Vic 3000
Telephone: 03 8601 5200
Freecall: 1800 136 066
Privacy
Odyssey House Victoria collects information about you in order to provide you with the best possible care. Information about you that is collected by Odyssey House Victoria is private and protected by law. This information is not shared with external service providers without your consent, unless your safety or the safety of others is considered at significant risk








