Odyssey Victoria has over 30 sites of operation: community services and residential rehabilitation programs. For all general enquiries, you can contact Odyssey Victoria’s head office.

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Please use this form for any of your general enquiries.

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    We also welcome your feedback in the form of compliments, comments, concerns and complaints. For more information on making a complaint please visit our Rights and Responsibilities page.

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    You do not have to provide your name or contact details, but you will have to provide a valid email address. Anonymous feedback is also welcomed, and will be taken seriously.
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    What happens to your feedback?

    Odyssey Victoria is committed to responding to all feedback in an appropriate manner.

    Complaints: Complaints are taken seriously, and will be investigated carefully and sensitively. Clients are kept informed of the process, and a formal response, such as a letter, email or telephone call will be received (if requested).

    Suggestions: Your ideas and suggestions help Odyssey Victoria staff to improve what we offer and how we work.

    Compliments: We are always grateful for compliments, and are careful to pass them onto all relevant staff members.

    Requests for Information

    Please use the following forms to request specific information from us. 

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    Odyssey Victoria is committed to its obligation under the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth) when handling sensitive information and health records.

    For more information on our obligations and on your rights to access health records, please visit the Victorian Health Complaints Commissioner’s website and for more information on our obligations and your rights under the Privacy Act, please visit the Office of the Australian Information Commissioner’s website.

    If you need to contact our team, please email privacy@odyssey.org.au. or call our Head Office (03) 9420 7600.

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    Our sites and services

    Odyssey Victoria head office

    660 Bridge Rd, Richmond VIC 3121
    General enquiries: (03) 9420 7600
    Fax: (03) 9425 9537

    Contact Odyssey Victoria

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      Odyssey Victoria head office

      660 Bridge Rd, Richmond VIC 3121
      General enquiries: (03) 9420 7600
      Fax: (03) 9425 9537

      Contact Odyssey Victoria

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        Odyssey Victoria Therapeutic Community

        28 Bonds Rd, Lower Plenty VIC 3093
        General enquiries: (03) 9420 7600
        Intake & Assessments: (03) 9420 7610
        Fax: (03) 9431 0816
        Front desk: (03) 9430 1800

        Learn more

        Contact residential rehabilitation (Melbourne)

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          Odyssey Victoria Circuit Breaker

          1619 Kilfeera Rd, Mollyullah VIC 3673
          Generel enquiries: (03) 9420 7600
          Intake & Assessments: (03) 9420 7600
          Fax: (03) 9431 0816
          Mail: PO Box 671 Benalla, VIC 3672

          Learn more

          Contact residential rehabilitation (Benalla)

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            Odyssey Victoria Hope Centre

            455 Princes Highway, Lucknow VIC 3875
            Generel enquiries: (03) 9420 7600
            Intake & Assessments (ACSO): 1300 022 7600*

            *(This is a centralised intake number to arrange a personal assessment. You can nominate to come to Odyssey House Victoria: Hope Centre)

            Learn more

            Contact rural rehabilitation

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              Discovery program

              Anglicare Victoria

              2 Market Road, Werribee VIC 3030
              Office: (03) 9731 2500
              Intake & Assessment: 1800 700 514

              Learn more

              Contact Day Rehabilitation

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                Time for Change program

                40 Bellerine St, Geelong VIC 3220
                Office: (03) 9420 7660
                Central Intake (Barwon): 1300 094 187

                Learn more

                Contact Day Rehabilitation

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                  Financial Counselling

                  Odyssey Victoria

                  660 Bridge Road, Richmond, Victoria 3121
                  Phone: (03) 9420 7600
                  Fax: (03) 9425 9537

                  Learn more

                  Contact Financial Counselling

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                    Kids in Focus

                    North and West Metro AOD Service

                    Level 1/202 Nicholson St, Footscray VIC 3011
                    Phone: (03) 8537 7104

                    Learn more

                    Contact Kids in Focus

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                      Youth and Family Services

                      Melton Youth Hub

                      193 Barries Rd, Melton VIC 3337
                      Phone: 0408 364 178

                      Learn more

                      Contact Youth and Family Services

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                        Drink and Drug Driver Behaviour Change Program (DDDBCP)

                        North and West Metro AOD Service

                        Level 1/202 Nicholson Street, Footscray VIC 3011
                        Phone: (03) 8537 7115

                        Learn more

                        Contact DDDBCP

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                          Odyssey Institute

                          North and West Metro AOD Service

                          Level 1/202 Nicholson St, Footscray VIC 3011
                          Phone: (03) 8537 7112
                          Mobile: 0466 820 809
                          Fax: (03) 9425 9537

                          Learn more

                          Contact Odyssey Institute

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                            Muslim Youth and Family

                            735 Pascoe Vale Road, Glenroy VIC 3046

                            Email: intake.myaf@odyssey.org.au