Odyssey House Victoria provides a range of services and is committed to providing those that use our services with the best care possible. To assist in this process, it is important that you understand your rights and responsibilities.
As a client of Odyssey House Victoria, you have the right to:
To be treated with dignity, respect and without discrimination
To quality professional care based on recognised standards and determined by your needs
To be given clear information on all aspects of services and treatment provided
To be involved in decision-making about your care
To consent or refuse services or treatment
To include or exclude any person in your care (including family members, carer or advocate)
To access your personal health records and have confidentiality ensured.
As a client of Odyssey House Victoria, you have the responsibility to:
To treat staff and others with respect, including respecting others privacy
To contribute to an environment that is safe and supportive
To provide, to the best of your ability, information to assist your treatment
To participate in your service or treatment and ask questions.
Compliments, Comments, Concerns and Complaints
Odyssey House Victoria appreciates all feedback about the services we provide. Your feedback assists our on-going quality improvement.
How to provide Compliments, Comments, Concerns and Complaints
Speak to a staff member directly involved in your care or the person in charge of the program
Contact the relevant Executive Manager
Chief Executive Officer
Odyssey House Victoria
660 Bridge Road
Richmond Vic 3121
Telephone: 03 9420 7600
Or leave us a message using the following feedback form.
If you are not satisfied with the outcome, please contact: